We can help one another, if we collaborate and share our experience.
How can we do that?

I’ve made a lot of videos over the years — but the first one started as frustration.
After I sold my practice to a corporate group, we lost our PDU, and I couldn’t get a straight answer from anyone. I tried everything to contact the CEO of a 300-practice organisation. Amazingly, the next day he arrived in person… with a solicitor’s letter.
That experience stuck with me. Not because of the drama — but because it showed how hard it can be to improve systems from the inside.
Now I’m taking a different approach. I’m using technology to make dentistry easier, safer, and more consistent. The assistant on the front page of this website is built largely from the practical advice in my videos, and I’m exploring whether AI agents (multiple LLMs) could help us tighten SOPs and improve the service we deliver.
Here’s the reply I got — and why your feedback really matters.

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"That is a sophisticated and highly valuable concept. In dentistry, where clinical techniques and materials evolve rapidly, a "living" Standard Operating Procedure (SOP) could significantly improve patient outcomes and clinic efficiency.
To build this, you are looking at more than just a chatbot; you are looking at an AI-driven Knowledge Management System. Using multiple LLMs (or "agents") is exactly the right instinct."

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Helping the most vulnerable with practical prevention

This resource is designed to support suitably experienced dental nurses, hygienists, and therapists in delivering prevention-led care to the people who need it most.

Funding for community dental access is limited — but with the right team, training, and workflow, we can build a safe, efficient, and financially sustainable service. Inside these sections you’ll find guidance, real-world tips, and input from people with hands-on experience in what works (and what doesn’t).

Schools Care Homes Mobile Dentistry

Dental Health Service (DHS)

Mobile Dentistry & Teledentistry Toolkit for Dental Care Professionals (DCPs)

This is a collaborative library of SOPs, templates and practical resources to help DCPs deliver safe, prevention-led care — especially in care homes and community settings.

Important: These are templates and guidance to support good practice. They do not replace professional judgement, indemnity advice, GDC standards, local SOPs, or clinical governance.
No patient-identifiable information should ever be uploaded or shared through this toolkit.

How this toolkit works

1. Pick the relevant pack (Teledentistry, Scanning, SDF etc).
2. Download the templates and adapt them to your practice / governance model.
3. Use the patient-facing templates as a “welcome pack” to send to clients.
4. Send improvements back (new SOPs, better wording, missing forms, better workflow).

Toolkit sections

□ Teledentistry

Patient welcome pack templates, consent templates, photo guidance, and remote workflows.

Open Teledentistry Folder →

□ Denture Scanning

Scanning SOPs, cheat sheets, replica denture workflows and care home posters.

Open Scanning Folder →

□ SDF (Silver Diamine Fluoride)

Consent templates, aftercare sheets, patient explanations and clinical notes.

Open SDF Folder →

□ 3D Printing & Lab Forms

Lab order forms, STL submission guidance, shade notes and quality checklists.

Open 3D Printing Folder →

□ Business, Governance & Logs

Risk assessments, equipment logs, complaints process, incident reporting templates.

Open Governance Folder →

□ GDPR & Data Protection

Privacy notice starter, DPIA template, data breach actions, simple guidance sheets.

Open GDPR Folder →

□ Marketing & Getting Clients

Care home pitch pack, emails, flyers, pricing templates and “what we do” explanations.

Open Marketing Folder →

□ Full Toolkit Folder

If you prefer, open the complete toolkit and browse everything in one place.

Open Full Toolkit →

Help improve this resource (collaborative learning)

This toolkit will evolve based on real-world experience. If you have improvements, better wording, missing forms, or a great SOP of your own, please submit it below.

• New SOPs (teledentistry / scanning / care homes / prevention)
• Improved consent wording (patient-friendly)
• Governance templates (logs, audits, incident forms)
• Marketing resources that work well in your area
• Anything you’ve learned “the hard way” that might help others

Tip: Please avoid sending any patient-identifiable information. Templates and anonymised learning only.

Submit feedback / resources

This form opens your email client and sends your message to the DHS team. If you prefer a built-in website form (recommended), replace this form with your Elementor / WPForms form.

Dental Health Service — prevention-led, practical, collaborative dentistry.
Toolkit updated regularly based on feedback from DCPs in real-world practice.